You do not need to contact us to seek a refund. Your refund will be processed automatically after an official announcement about the cancellation of the show/ event is made via our website, social media channels, SMS, or when you receive a cancellation e-mail from us in your inbox. ![]() Genting Rewards Membership Counter (for Genting Rewards members only) Level 2.Genting Club, Genting Rewards Membership Counter.Circus Palace (CP), Genting Rewards Membership Counter.Visit any of our ticketing counters below*.Please indicate your booking number and the total number of tickets purchased when contacting us through any of the channels below: ![]() If you've paid for your tickets using credit card/ debit card/ Genting Points, you will receive your refund through the same credit card/ debit card/ Genting Rewards account. Or visit any of our ticketing counters* listed below.Photocopy of purchaser's MyKad or passportĢ) Return physical tickets by courier to:.If you've paid for your tickets using cash, you may seek a refund via Electronic Funds Transfer or by walk-in to any of our ticketing counters.ġ) Submit the following documents via e-mail to EFT Form with complete information The refund process may vary based on the payment method you made when you purchased your tickets. ![]() Check the official announcement for show/ event postponement on our website, social media channels, SMS, or your e-mail inbox to confirm.
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